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What People Say About Us

Reviews

5 Over 831 Reviews

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Michael Ferris 4 days ago

Great experience and customer service. Brandon was very knowledgeable and thorough. He explained the entire process and answered all of our questions. On install day, Scott, Kyle, Josh, Tom, Sal, Joel, Jason and Dom were nothing but first class. Amazing workers. After two days being around them, they all felt like family. We couldn’t be happier with everything they did. Thank you Professor Gatsby.

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Jennifer Stinsman 4 days ago

I couldn’t say better things about this company & the tech(Dom) who responded. They got me in quickly as I’m a single mom who was stuck with no air. They also had to undo a mess left by a sub-par company. They truly rescued me and their friendliness & professionalism were second-to-none. You can know you’re in good hands by choosing this company for your needs!

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Alyse Robayo 6 days ago

James from Professor Gatsby’s came to our house today for a yearly maintenance check on our air conditioning units. The service was on time, friendly and courteous.

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Mark Burlock 1 week ago

We worked with Steve C for initial proposal, selection of units, coordination for rebates and financing. Steve was great through-out including multiple communications over the weekend between our first proposal on Friday and installation on Tuesday.

Through-out the process Steve provided excellent customer service, including support for changes to include Air Conditioner replacement in addition to the Furnace.

Chris F and his team did an excellent job for the installation. Chris and 1 team member arrived promptly at 7:30 as scheduled and performed preliminary activities. They were seamlessly joined by 2 other team members. The installation was efficiently performed with division of labor and completed within a single day.

Chris F and the full installation team, were responsive to any questions we had and in a couple of cases really went beyond what I would have expected such as slightly trimming a bush near the outside AC Unit.

Professor Gatsby's was highly recommended by a friend. In spite of the excellent recommendation, they still very much exceeded my expectations.

In turn I would recommend them to others without reservation.

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Bryan Roth 2 weeks ago

Professor Gatsby did a routine maintenance as we just had the system installed last October. Dominic and his partner were very friendly and informative. Great service and company. I highly recommend them.

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Linda C 2 weeks ago

James was very professional. He really paid attention to detail. He was very polite and personable. Would highly recommend him.

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Vladimir Mendez 2 weeks ago

You guys! omg are so professional , from your secretary who answer my called , ur technician who came over to check my unit , ur salesman and tech who installed my unit
This is by far this the beat services i had received from a company.. thank you 😊

Just amazing

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Julianne Rondeau 2 weeks ago

We have been using Professor Gatsby’s for years now and in multiple homes. We couldn’t be happier with the service we receive. Everyone is knowledgeable and honest.

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Nick Colangelo 2 weeks ago

Brandon was attentive and very detailed. Clearly explained the process for our new heat pump and answered all our questions. Highly recommend

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N B 2 weeks ago

Professor Gatsby’s is an amazing company. I highly recommend them. Today, James stop by and did a wonderful job Inspecting out hvac unit. He was pleasant and very thorough. He explained each steps prior to start and when finished thoroughly explained what he and recommendations. All good things. Thanks James!

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Ryan Grusemeyer 2 weeks ago

While Ryan was servicing my HVAC he alerted me to a potential issue with my sump pump which is above and beyond what he needed to do but he just genuinely cares about his customers. Joel came out and educated me on the sump pump, replaced it, and installed a battery operated backup. Both Ryan and Joel were extremely professional, knowledgeable, and good people. I have been using professor Gatsbys for over two years and I won’t use anyone else. Top-notch company with great people.

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Jeff Abney 3 weeks ago

Brandon was thorough, polite and professional. Would highly recommend him and Professor Gatsby’s.

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Shelby Roberts 3 weeks ago

Fabulous and professional service! We have been long time customers of Clinton plumbing and are equally pleased with the new Professor Gatsby’s. Sal addressed a clogged sewer line for us over a holiday weekend. He arrived promptly, communicated everything we needed to know, and left our basement clean. Highly recommend!!

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Tammy Yerkes 3 weeks ago

We had an issue with our water softener tank - it was spraying water everywhere and starting to flood the basement. Of course this happened on a Saturday; I called several companies that claimed to have emergency services on the weekend, but Professor Gatsby’s was the only one to answer. Plumbing manager gave me a call to help get the water shut off until a technician, Sal M., could get here. Sal arrived quickly, identified the problem, and got it fixed for us in about 5 minutes! He was so friendly, too. Highly recommend!

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Katie Williams 2 months ago

Extremely professional, respectful and knowledgeable! We had a great experience from start to finish. Sal showed up so quickly for an emergency in the evening and helped us get things under control. When the crew arrived for the replacement, they were courteous, introduced themselves and explained everything they were doing along the way. They worked so well together as a team. Kyle oversaw the entire project and was efficient and kept things on track. Overall, it was such a positive experience despite the problem we were facing. Thank you all!!!

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Deb Pantisano 2 months ago

We have been using Professor Gatsby for many years for our heating and air ! We can't say enough about the quality of workmanship they provide! They are So respectful upon entering your home! They communicate with you ! We recently needed a bathroom upgrade! As they do plumbing we had them install our Jacuzzi tub, toilet and faucets. We are so happy with the Quality of work they provided with very reasonable prices ! We highly recommend calling them first! You will not be disappointed! We give them a 5 Star Review!!

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Brendan Smith 2 months ago

Professor Gatsby’s were extremely helpful in resolving our plumbing issue. Sal came out to our house for an emergency evaluation and stayed there until he had a good understanding of what the issue was. It was not an easy fix, but Sal, Dave, and Jason did a good job of explaining everything to us and doing everything they could to get our plumbing up and running again while also being mindful of the cost. Will definitely continue to use Professor Gatsby’s for future needs.

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michael watts 3 months ago

This was the best experience I have had since owning my home for 31 years. Prompt and professional service. Everyone employee was very friendly, and seemed well experience. Took a lot of time to explain everything. I will continue to use your service and Will highly recommend your company. Thank you!

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A Davidson 4 months ago

First time using them. Had a water heater installed same day that I called for an estimate. The plumber they sent out, Sal, was polite, down to earth, and seemed very knowledgeable about what he was doing. After he provided the estimate I asked how soon they could do the job. He said he could do it now. Once I accepted, he left to get the heater then came back and worked until around 9:00pm to install it. When the job was done, his work looked like it was done by a professional. I’m not a plumber but his work looked very neat, not messy. If/when I have plumbing or HVAC work in the future, I’ll definitely call Gatsby. Hopefully the rest of their employees have the same high skill level and professionalism as Sal does.

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Sarah J Ebling 5 months ago

We chose Professor Gatsby based on reviews on google and the way they approach their customers. From the first visit through the installation, everyone on the team were fantastic to work with. They explained everything in great detail so there were no lingering questions. The install team had a hefty job to do, due to our previous system they were removing, but they did it with (what felt like) ease, they left our house spotless and again, we’re just all around nice and easy to work with. We couldn’t be happier and hope that this review helps others make a decision to move forward with Professor Gatsby for any HVAC needs!

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Joe Fecher

2024-03-21

From my first phone to request service to Ryan arriving on time he couldn’t have been nicer. Gatsby is lucky to have such a highly talented technician on their team!!! Will definitely be using them in the future! Thanks again to Ryan!!!!

Raymond Scelfo

2024-03-20

My service tech Sal was amazing. Very well educated about plumbing. Extremely helpful and very kind. Great work, i am VERY pleased, he saved me from having issues months down the road!

Art Vandelay

2024-03-15

Very professional, courteous, and clean. The work and surrounding areas look great. The work was scheduled for two days but the crew managed to complete in one day. Would definitely recommend and rely on their service snd expertise in the future.

Dianne Berryman

2024-03-14

He was very nice and explained everything he took care of. I think he did a great job.

Deb Pantisano

2024-03-06

Kathy Keller

2024-02-28

Chintan Chhaya

2024-02-19

I had 2 hvac systems installed on 12/8/23. Within 24 hours, one system stopped working due to "poor airflow." it was resolved, then on 2/1/24 (approx. 1.5 months later, the same system is now down - awaiting a technician). How is this possible? Total of 5 people (including installation, and 2 troubleshooting calls later), it is not working again. It hasn't even been 2 full months. Update: 2/2/24. Technician + Manager came out to troubleshoot, the issue was given high priority, and issue has been resolved. Although I was frustrated with the issue, Prof. Gatsby did resolve it by giving the issue high priority and appropriate level of attention. Was already signed up for long term maintenance package with them, will continue to do business with them. Update: 2/19. The Unit is non-functioning again (mere 17 days later - since last review). Quite frustrated with Professor Gatsby, and experiencing proper buyers remorse. On average, every 3 weeks, I have had to have a service call with professor Gatsby on a unit installed in Dec' 23. Very disappointed and frustrated. Would not recommend again.

Danielle Hellick

2024-01-11

Prompt and attentive. Makes effort to accommodate customer. Sal the technician was friendly, courteous and helpful. Went above and beyond and was sure to explain everything to me.